At PIXBRICKS, we want the experience of working with us to be as smooth and enjoyable as the final photographs and films. The following guidelines help us plan each assignment properly and ensure that expectations are clear for everyone.
Your date is confirmed once we receive the agreed advance payment specified in your quotation or contract.
We follow a first-come, first-served booking policy. Until the required advance payment is received, we cannot guarantee that your preferred date will be held exclusively for you.
The remaining balance is payable according to the payment schedule outlined in your quotation or agreement and, unless otherwise agreed, must be settled before the commencement of the assignment.
We accept payments through the methods specified at the time of booking. Payment instructions and transaction details will be shared when your booking is confirmed.
Any applicable travel, accommodation, permit, parking, or other agreed project-related expenses will be communicated in advance.
Unless specifically mentioned in your quotation, album printing is not included in the photography package.
Album pricing depends on factors such as the number of photographs, number of pages, album size, paper type, cover material, and design.
Once your photographs have been edited, we can help you select the images and explore available album options. You can then choose the style and specifications that best suit you.
Please contact us if you would like to discuss album and print options.
We will plan the assignment according to the schedule agreed upon at the time of booking.
If you require our team to continue beyond the agreed coverage period, additional-hour charges may apply. The applicable rate will depend on the type of service, number of crew members, and additional time required.
Where possible, please let us know about any schedule changes in advance so that we can plan our crew and equipment accordingly.
Photography and cinematography are influenced by the environment in which they take place. Weather, lighting, venue conditions, restrictions, crowd movement, access limitations, schedule changes, and other circumstances beyond our control may affect how certain photographs or footage can be captured.
For outdoor assignments, weather conditions may require changes to the shooting plan. Where reasonably possible, we will work with you to find an alternative approach.
We always make every reasonable effort to capture the moments and images discussed with you. However, we cannot guarantee that a particular photograph, angle, shot, lighting condition, or style reference will be replicated exactly.
If there are specific photographs, people, details, or moments that are especially important to you, please let us know before the event so we can plan accordingly.
For weddings and large events, sufficient time and reasonable access should be provided for our team to capture the important moments.
Our goal is to document your wedding as completely and naturally as possible. However, live events are unpredictable, and it is not always possible to capture every moment or every person.
Certain moments may be missed because:
If there are particular family members, guests, rituals, or moments that you consider especially important, please identify them to us before the event. We will make every reasonable effort to ensure they receive appropriate coverage.
Because we reserve your date and allocate crew and resources specifically for your assignment, cancellations and rescheduling may be subject to the terms outlined in your quotation or client agreement.
All cancellation requests must be made in writing.
If you need to reschedule your assignment, please contact us as early as possible. A new date will be subject to the availability of our team. If the requested date is unavailable, the booking may be treated as a cancellation in accordance with the terms of your agreement.
Any non-refundable payments, expenses already incurred, or cancellation charges will be handled according to the signed agreement.
Unless otherwise agreed in writing, PIXBRICKS retains the copyright and intellectual property rights in the photographs and films we create.
Clients receive the usage rights specified in their quotation or agreement.
We may wish to feature selected photographs or video clips from an assignment on our website, portfolio, social media, promotional material, exhibitions, competitions, or other PIXBRICKS marketing channels.
If you have privacy concerns or do not wish your photographs or films to be used for promotional purposes, please discuss this with us before the assignment so that the appropriate arrangement can be included in your agreement.
We will not knowingly use your photographs or films for purposes unrelated to our business without your permission.
Also review our Privacy Policy
We are happy to work alongside other photographers and videographers when the circumstances allow.
However, wedding and event cinematography often requires our team to move quickly and position ourselves in specific locations to capture fleeting moments. When multiple teams are working simultaneously, there may be occasions when crew members or equipment appear in one another's frames.
We therefore request that all photographers, videographers, vendors, guests, and event staff cooperate and respect the working space required by each team.
Our priority is to maintain a professional and respectful environment throughout the event.
If any member of our crew experiences inappropriate, abusive, threatening, or unsafe behaviour, we reserve the right to pause or discontinue our services where reasonably necessary for the safety of our team. Any resulting consequences will be handled in accordance with the client agreement and applicable law.
Travel charges, parking, accommodation, permits, and other travel-related expenses may apply when an assignment takes place outside the area covered by your quotation.
Any applicable travel and accommodation requirements will be discussed and agreed upon before booking.
For assignments that require late-night travel, early-morning call times, multiple consecutive days, or overnight stays, suitable accommodation may be required for the crew.
The applicable arrangements and costs will be specified in your quotation or agreement.
Your photographs and films require time for selection, editing, colour correction, sound work, design, and other post-production processes.
The expected delivery timeline will be communicated at the time of booking and may vary depending on the scope and complexity of the assignment.
For wedding assignments, the number of edited photographs delivered will depend on the package selected and the coverage provided.
Final photographs and videos will generally be delivered digitally through an online gallery or download link.
We recommend downloading and securely backing up your files as soon as they are delivered. Clients are responsible for maintaining their own copies of the final delivered files.
Unless otherwise agreed in writing, PIXBRICKS does not guarantee permanent archival storage of client files after delivery.
RAW photographs, camera files, project files, and unedited video footage are not included in standard packages.
If you require RAW files or unedited footage, please discuss this with us before booking. Availability and additional charges will depend on the nature and volume of the material requested.
Our editing process is an important part of the PIXBRICKS experience.
We carefully select photographs and footage that best represent the story, emotions, people, and atmosphere of your event. These selections then go through our editing and post-production process.
The final selection and creative treatment are determined by our team based on the agreed style and scope of the project.
For cinematic films, music, pacing, storytelling, colour, transitions, and shot selection are all part of the creative process. If you have specific music or creative preferences, please discuss them with us before production.
Any music supplied or requested by the client must be appropriately licensed for the intended use. Where necessary, PIXBRICKS may recommend alternative music to ensure that the final film can be used and shared appropriately.
Unless otherwise specified in your package or agreement, re-editing or extensive revisions are not included. Any requested changes outside the agreed scope may be subject to additional charges.
The safety of our clients, guests, crew, and everyone involved in an assignment is important to us.
Our team will follow applicable venue rules, safety requirements, and reasonable health and safety measures during an assignment.
Clients are responsible for informing us in advance about any venue restrictions, access requirements, permits, special conditions, or safety considerations that may affect photography or filming.
We also ask clients and guests to respect the working environment of our crew so that we can safely and effectively capture your event.
Every event and project is different, and we are happy to discuss any specific requirements before you book.
Email us at: info@pixbricks.com